You may have heard about text messages, but do you know what they can do for your business? SMS integrations allow you to communicate with customers and clients in real-time. This could be anything from ordering a product online, scheduling a meeting, and sending an invoice. With SMS integrations, you can connect with your customers and clients in various ways so that you can get the most out of your customer relationships. Discussed below are eight SMS integrations your business needs.
1. Email Integration
Email integrations allow you to send and receive emails through your mobile device. This can help you keep in touch with your customers or even allow you to schedule a meeting or send an invoice. For example, if you want to send an email to all of your customers, there are ways that you can do this through mass texting. You need to input the email address for each customer into the app and then continue with the rest of the process via SMS text. The app will then connect with each customer’s email account, sending them a copy of the email sent via SMS text.
2. Customer Relationship Management (CRM)
Customer relationship management apps allow you to manage your customer relationships in one place. This is helpful because you can better manage your interactions with customers and clients. In addition, it can help you create action plans for your customers and clients. For example, if a customer has asked for an update on their order or a change in their order status, apps like Salesforce allow you to respond through SMS text quickly. This can save you time and ensure that your customers get in touch with the right person at the right time.
3. Invoicing
If your business sends invoices to customers via email, SMS integration is a great way to send invoices via SMS text. This is especially useful if you want to send invoices to customers even when they are on vacation or out of the country. You can use a service like Invoice2Go to send invoices via SMS text, and then they will be emailed to your customers automatically once they get back in touch with you.
4. Customer Service (CS)
Customer service apps allow you to communicate with your customers and clients in real-time. For example, if a customer has a question about their order, you can use an app like Livechat to respond quickly via SMS text. This is especially helpful for businesses that often have questions about their orders or products. If the customer asks for a refund, you can quickly respond via SMS text to ensure that the customer gets in touch with the right person.
5. Workflow Automation
Workflow automation apps allow you to create step-by-step instructions for your employees, clients, or customers. For example, if you have a client who wants to place an order but needs to wait until a certain date, you can use an app like Zapier to create a workflow that automatically sends them an email every day at noon reminding them of their order. This will ensure that they don’t forget about the order and easily place the order without having to keep checking their email.
6. Direct Integrations
Many apps allow you to integrate with other apps and websites. When integrating with other apps, you can build a seamless user experience by allowing your customers to use your app with their existing system easily. For example, suppose you have a customer using Salesforce. In that case, you can use Zapier to create a workflow that sends them an email automatically when they reach a certain milestone in their Salesforce account. This will help them stay on track and avoid missing important deadlines.
7. E-commerce Platforms
E-Commerce platforms are an excellent way to help your business grow. These platforms allow you to create a customer database, build a checkout process, and provide customers with the ability to purchase products using various payment options. If you have a product that you want your customers to buy, then integrating an e-commerce platform with SMS marketing is a great way to help them purchase your product.
Conclusion
Integration with SMS marketing is a great way to increase the number of customers you have and help your business grow. It is easy to integrate with platforms such as Zapier, and it can help you increase the amount of money you make by integrating with other apps or websites.
